We recently hosted a great training for our unit-based teams (UBTs) from Jackson South and Holtz. Teams learned about the rapid improvement model (RIM) and how to craft strategic, measurable goals for their teams to study — for example, improving patient satisfaction within a unit from 75% to 80% or reducing the pharmacy waiting time from 40 to 30 minutes.
The central idea of UBTs is to give a voice to frontline employees to help improve the patient experience and outcomes at Jackson. “No better voice than your voice,” said Chief Experience Officer Michelle Kligman.
26 UBTs are currently active across Jackson, each of them working with co-leads from management and from the union. They are focused on areas including workplace safety, affordability, and responsiveness.