Unit-Based Teams

A unit-based team (UBT) is a group of frontline employees, managers, physicians, and other practitioners who collaborate with one another on specific projects focused on improving member and patient care. Each UBT brings together diverse perspectives from within their area of focus. In the course of their day-to-day, UBT members collaborate to identify and solve problems; develop tests to improve service and quality and remove waste through greater efficiency; and give frontline workers a greater voice.

Check back here for more updates and progress from our UBTs.